Please reach out to our Customer Experience team for further assistance.įor more great information and helpful guides, visit. Connect the non-working camera directly to the power adapter.Remove the camera and power adapter from the four-way power splitter.Switch the Yellow BNC connection on the back of the DVR to a known working video channel.Unplug the camera from power and plug it back in.Simply select your device and the issue, then follow the steps to find a solution. Enabling Covert mode turns off the camera display, but the camera will still record as shown by a red M or R icon on the screen. In the meantime, we recommend using our to fix this. To find the cause of the issue, follow these steps.Ĭonfirm the DVR is not set to Covert mode – this setting can be found in the display section of the Parameter menu. ping 192.168.1.1 If ping succesfull, TOP PCB board of Wi-Fi FPV module. Take a pause, drink coffee, think about getting some background in networking technologies, windows, etc (joke). If ping fails - go no further, you are doing something wrong. The most common cause of video loss is loose connections or a loss of power. If ping succesfull, your wifi-extender is alive and can connect to Phantoms Wi-Fi (binding is ok). Check the RJ45 socket, making sure the cables are firmly connected with the socket. Making sure the NVR has sufficient network bandwidth, if not, please connect the NVR to the Gigabit network switch. Video loss on a surveillance system can manifest as a black screen and may occur after moving components or cables. Check if all network switches connected to the same quantity of IP cameras, making sure each of IP camera can have average/balanced network resources. In this video, we’ll walk you through the process of troubleshooting a blank camera image or loss of video signal on Defender HD. If you are still receiving photos, your device may be working perfectly fine with a low signal Verify that your antenna is up Try using a Power your device.
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